terms & Conditions

Welcome to Wildwood Paper! These terms and conditions outline the rules and regulations for the use of Wildwood Paper's Website and Services.

 

working hours

My working hours are 10am - 6pm, Monday - Friday. Wildwood Paper is a one woman show so I’m only able to answer emails within these working hours. If your email/enquiry is urgent please mark it as such and I will make it a priority!

copyright

All designs and stationery are copyright of Wildwood Paper. All rights are reserved. All design work is original and undertaken by Grace Taylor under Wildwood Paper. Any unauthorised reproduction of Wildwood Paper's designs or products is strictly prohibited. Any unauthorised copying or printing of design work will be taken very seriously. Legal action will be taken in all such cases. Any designs created using the bespoke wedding service will remain copyright of Wildwood Paper.

custom wedding stationery

Custom collections have a turnaround time of 3-5 working days for you to receive your digital proofs upon receipt of your text. The price includes 3 rounds of digital proofs, any amendments thereafter are charged at £15 per proof round. The proofing process typically takes around a week, but depends on how quickly and concisely you’re able to get back to me with amendments, I will endeavour to get back to you with any changes needed ASAP however Wildwood Paper will not be held responsible for any delay on this timeframe if all relevant text has not been received. Full payment must be cleared before your order is sent to print. Please note, there may be a slight difference in colour between your stationery items when printing at different times and using different machines/processes. Any variations in colour that may occur will not result in a refund, reprint or return.

bespoke wedding stationery

All bespoke orders require a consultation via email/phone for me to ascertain as much detail as possible about your wedding so that I can create the perfect stationery for you and your wedding. You will then be sent a price breakdown and a rough design idea within 2 - 3 working days of your consultation. Once this has been approved a 20% non-refundable deposit will be required and all relevant text should be sent over. Digital PDF proofs will be emailed to you within 10 working days. After the approval of proofs, the balance will be required and must be cleared before your stationery order is placed. Wildwood Paper will not be held responsible for any delay on this timeframe if all relevant text has not been received. It is entirely your responsibility to check PDF proofs for mistakes before they are sent to print. Wildwood Paper will endeavour to ensure a high level of quality and accuracy in proofs based using the information supplied by you, however the responsibility of the all text, colours, guest names and appearance of final products will lie with you once you have approved the final email proof(s).

wedding proofs

It is entirely your responsibility to check PDF proofs for mistakes before they are sent to print. Colours displayed in PDF proofs may vary slightly from the colours of the final printed product. The colours displayed on screen resolution and in print will be slightly different. You should view your proofs on a desktop / laptop computer wherever possible, as phone screens often distort colours significantly. I try to show all stationery products and colours as accurately as possible, but would advise ordering a printed sample (of customisable stationery) before placing your order.

Delivery

Free UK delivery on ready to purchase items over £30, all items shipped 2nd class. Free UK delivery on wedding/wholesale orders over £100, shipped via a tracked courier. International rates vary.

For all orders that require courier shipping I will need a contact telephone number as well as shipping address in order for the courier company to contact you directly regarding your delivery. Your address and phone number will not be passed on to any third party or used for any other reason. Wildwood Paper strives to meet all delivery deadlines. However, all agreed delivery dates are approximate and Wildwood Paper cannot be held responsible or accountable as a result of failure to deliver on any set date or dates.

GDPR

All customer details are in the possession of Wildwood Paper through a purchase made through either Wildwood Paper or Etsy. Customer information is used to contact the customer directly regarding orders and to post out goods. They will not be used for anything other than the terms under which they supplied that information and their details will never be shared with a third party.

Customer personal details (address & phone number) collected for courier correspondence when placing a wedding stationery order will be stored on Wildwood Paper’s personal Trello (Atlassian) account until your wedding day, and will not be used for any other purpose other than to ship or if there is a problem with your order.

Customer wedding details, are kept on the system for 12 months after your wedding date, and from then only your names, wedding date and photographs of item(s) that you ordered may be kept and used to promote and market Wildwood Paper as a Wedding Stationery brand.

When placing a wedding stationery order with me you accept, unless discussed by prior agreement, that copies of your wedding stationery may be used as samples for future couples to view. I protect your data within all samples and all personal details will be blocked out.

Customers are within their rights to request data that is held on them at any time and can also request that it be erased at any time.

Wildwood Paper takes all payments for purchases, services or bespoke work via either Paypal, Stripe or bank transfer and does not hold any bank details whatsoever. Transaction information however is retained for a minimum of 6 years for tax purposes.

For further information regarding GDPR, cookies and privacy policies in relation to websites associated with Wildwood Paper, please see the below links: